by Philip Holman and Derek Snee
To deliver more from less (more sales, profits, etc from fewer resources) you must understand in detail your organisation's operations or processes. The Improving Efficiency Pocketbook challenges four areas of operations:
The way improvements are made (are you involving your people, customers and suppliers?) The book follows a six-stage model, with each of the stages covered by a separate chapter. The consistent and systematic application of the tools and techniques contained in this pocketbook will improve both the efficiency and effectiveness of your processes and resources.
The Improving Efficiency Pocketbook – pdf format (0.8MB)