by John Townsend
Read The Manager's Pocketbook and learn the POLCA, the five essential management skills. 'P' is for 'planning': the essentials of good planning and objective setting. 'O' is for 'organising': managing time and work, and decision-making. 'L' is for 'leading': teambuilding, leadership, motivation and communication. 'C' is for 'controlling': correcting errors, disciplining and appraising. And 'A' is for 'achieving': the action planning section, so get your pen ready! This enlightening pocketbook is for team leaders, supervisors and people managers of all levels.
The Manager's Pocketbook – pdf format (0.6MB)