If the problems you are experiencing are not listed below,
please email the Ashridge virtual support team:
We might not support the browser you are using - check that the version of Internet Explorer is 5.0 and above or Netscape 4.7 and above. Internet Explorer 5.0 and Windows 2000 seem to have a problem with authenticated sites, so we recommend you upgrade to Internet Explorer 5.5, but check with your IT department first.
Your organisation may have high security and firewalls; check that the security setting within the browser is set to medium. To do this, click 'internet options' from the 'tools' menu, select the 'security' tab, then 'custom level'. Also ensure that the boxes within the 'content tab', under 'autocomplete' are ALL checked!
Check that the version of Internet Explorer is 5.0 and above - this link will not work with browser versions less than 4.0.
The SAQ is written in in Lotus Domino and cookies have to be enabled. To do this, click 'internet options' from the 'tools' menu, select the 'security' tab, 'custom level', then 'cookies' and select 'enable cookies'. Also check that there is a level difference of at least two to trigger any results; for example if I select that I have 'some competence' with Business Awareness, it has to be at least 'very important' on the scale of job importance to recommend the relevant resources.
AOL modifies the Internet Explorer browser. To resolve the problem, select the Internet Explorer icon on your desktop and access the VLRC via the Internet Explorer browser and not through the customised AOL interface.
The autologin setting in internet options should be turned off. This can be done by following these steps: