Ashridge

Virtual Learning Resource Centre

Performance management

Introduction

This learning guide was written by Pam Jones, Joint Director of People Management Programmes at Ashridge. It is one of a series produced by the Learning Resource Centre. Each guide sets out to give you a quick summary of the main theories on a particular topic backed up by a practical commentary based on Ashridge's long experience of consulting on and teaching management issues. We hope that it whets your appetite for more information. The guide points you in the direction of other sources such as key books, articles and videos.

Where to start

If you have less than an hour read the article in the resources section; Aligning for success: A new model of effective performance management which provides a model and approach to looking at performance management in its entirety. Reading the material in the overview on objective setting and the balanced scorecard will also be useful. You will then probably need to focus on specific aspects of performance management. The performance management competency questionnaire will help you to identify which areas to focus on and will direct you to other appropriate learning guides. Once you have read the overview section, test your knowledge by attempting the short quiz.

If you have longer than an hour, spend time on the specific aspect of performance management you wish to develop, and look at The balanced scorecard video in the resources section which will provide you with a holistic approach to the measuring and managing of performance.

Last modified: 09/07/2007